USPS packages are NEVER delivered to our warehouse. Packages marked delivered/available for pickup are housed at the USPS location in Miami. Our warehouse is usually contacted within 1 to 3 business days to be notified that they can collect packages. Once packages are collected, they are processed and prepped for the next shipment.

MONDAY Flight – Packages must arrive before 10:00AM on the preceding Friday to be guaranteed for this flight.

WEDNESDAY Flight – Packages must arrive before 10:00AM on the previous day (Tuesday) to be guaranteed for this flight.

FRIDAY Flight – Packages must arrive before 10:00AM on the previous day (Thursday) to be guaranteed for this flight.

Exceptions are sometimes made by our warehouse to process packages after the times listed above.
Peak Season/ Hign Volume ALERT: Processing times during our peak season or high volume periods (July, November – December) can be delayed by up to 7 business days because of the very high volume of packages that have to be processed during this time.

Your account information can be located in the dashboard and profile section of your account in the customer portal. Please contact us if you are having trouble accessing this information.

• In an effort to maintain speed and efficiency for all customers we DO NOT offer consolidation in the traditional sense.
• We bundle packages that are processed before a scheduled flights on a single invoice to save standard shippers from being charged the minimum first pound rate for each package.
• Premier Subscribers do not ever have to worry about consolidation since all of their packages are charged at a standard rate.
• Also, we charge by actual weight so you do not ever have to fear being charged for empty space.